Billing Procedure

Electricity :

The bills are sent monthly to Industrial, Residential and Commercial consumers. The bills are payable within the prescribed time limit of 15 days at any of the 39 bill collection centers and 21 authorized banks. Delay in making payment attracts Delayed Payment charges at 0.5% per week or part thereof. The consumer should note that he should intimate to B.E.S.T. about less consumption of electrical energy while going out of station. Attending to billing complaints are as per details given below.

A. BILLING :
Meter reading	Large HV & LV consumers Once in every month on scheduled dates and bimonthly for residential & commercial consumer.
Issue of Elect.bills	Once every month for Large HT & LV consumer and commercial consumer. and bimonthly for residential consumers.
Issue of duplicate bills:	Immediately.
Complaints made on personal visit regarding billing will be sorted out	Immediately.
Final reply to the consumer.	Within 2 months.

C. COMPLAINTS. :
Complaints/Enquiries will be attended personally by. 1. Ward officers. 2. Supervisors.	Every day.
Attending to complaints by Supdt.of respective zone.	Every day between 2.00 PM to 4.00 PM.
Redressal of grievances of consumers by 1. Chief Engineer. 2. Dy.General Manager(S)	By appointment.

D. MISCELLANEOUS. :
Disconnection of meter on request of the consumer.	Within two days of application.
Issue of final Bill	2 Days.
Restoration of electricity after clearing of outstanding dues	On the same day.

E. REDRESSAL OF GRIEVANCES : Complaints are attended by following
Complaints of discrepancies in consumption	Ward officers and supervisor of respective ward.
Complaints of defective meters	Ward officers and supervisor of respective ward.
Complaints of discrepancies in rates/amount	Ward officers and supervisor of respective ward.
Complaints of delay in delivery/receipt of bills.	Ward officers and supervisor of respective ward.
Refund of Security/excessive billing	Ward officers and supervisor of respective ward.
Cases relating to Vacating flats	Ward officers and supervisor of respective ward.

F. BEST's Bill Formats:

LT Consumer Electric Bill Format

HT Consumer Electric Bill Format

G. If the grievance is not attended to satisfactorily, the consumer may meet Supdt. Consumers of respective Zones:

ADJUSTMENTS CODES USED IN ELECTRICITY BILLS