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General frequently asked questions

Mumbai saw its first bus run on 15th July, 1926. The people of Mumbai received the bus with enthusiasm, but it took quite sometime before this means of conveyance really established itself. For several years, it was looked upon as transport for the upper middle classes. Those were the days when the tram was the poor man's transport, carried one all the way from Sassoon Dock to Dadar for a mere anna and a half, that was nine paise. The bus fare for the same journey was four annas, that is 25 paise.

At Traffic Control Room on Telephone Nos. : 2413 7937, 2414 3611, 1800 227 550

At the Bus Stations / Bus Chowkies, where the Suggestion / Complaint book is provided. Suggestions / Complaints can also be lodged with the inspecting staff or by writing letter to BEST Officials. Through e-mail, at [email protected].

From Our Ticket & Cash Department Head Office (at Wadala Depot).

From Our Lost Property Section, Wadala Depot, after paying necessary charges.

Yes, by giving hospitalization, monetary assistance and informing close relatives and friends.

By entering into a contract with BEST and making necessary charges towards reservation, at Reservation Section, Wadala Depot.

By conducting a departmental enquiry against defaulting staff, in which case the complainant is called.

Presently, the BEST provides free travel facility to the freedom fighters. Municipal Councilors and Non-Councilor Members of the BEST Committee are also permitted to travel free on BEST buses. Members of Legislative Assembly and Legislative Council, Female Members accompanied by any one viz. husband, son, daughter, father, mother, brother or sister are allowed to travel free on BEST buses. Police personnel are allowed to travel free on BEST buses against an ad-hoc payment of compensation towards free travel facility by the Government of Maharashtra. ""Divyang"" persons and ""Municipal School Students (For their To and Fro Journey to attend school)"" who are possessing RFID based identity card issued by the undertaking are also allowed to travel free of charge, while traveling in the bus they are issued with "Zero"" Value Tickets, This facility of free travel however is not available on Air-Conditioned bus services.